Return Policy
Return Policy – Floral Builders (floralbuilders.com)
At Floral Builders, we want you to love your building experience. That’s why we offer free returns on eligible items that meet our return criteria. We accept returns on products that have manufacturing defects or industry mistakes within 3 days of delivery.
Return Conditions:
- Return Period: Returns must be initiated within 3 days of receiving your order.
- Eligible Returns: We accept returns only for items with industry mistakes, such as defects in the product itself.
- Non-Eligible Returns: We partner with trusted couriers to ensure safe delivery. However, damages caused during shipping are not eligible for returns. In such cases, please reach out to the courier directly to file a claim.
How to Make a Return:
- Contact our Customer Support Team via chat at floralbuilders.com with your order number and a brief description of the issue.
- We will provide you with a prepaid return label to ship the product back to us.
- Once we receive the product and verify the issue, we’ll send a replacement at no additional cost (no refunds).